Benefits and Challenges of Innovating Public Services Through E-government.

This is my submitted essay for professor Ian Miles’s Service Innovation class. I got a really bad grade for this essay, probably the worst grade in my master’s course. However i believe there is some useful info in this essay and hopefully by posting here, it could be a stern reminder for me to keep getting better better again in writing. I hope it helps.¬†

E-government is an innovation in public services which aim to simplify and amplify the relationship between government and the citizens (Rodríguez, et al., 2011). The technology was seen not only to as a tool public service delivery but also a bigger platform which government can perform better in multiple aspects. Seeing this potential, increasing number of country are developing and implementing e-government. According to UN E-Government report, the number of countries providing services through the internet jumped five times, from 33 to 148 in the span of 2003 to 2016 (UN, 2016). However, the successful rate is very low due to the various challenges both from the technical and non-technical side.

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South Korean booth in UN Public Service Forum (source)

This essay attempt to discuss what is the prospect and challenges of e-government implementation as a public service innovation. First, the trend and historical context which help the conception of e-government will be explained. Following that, the essay will discuss several definitions and classification of e-government to shape the understanding about this technology. Subsequently, potential benefits and promises of e-government will be described. In the final chapter, several challenges regarding e-government implementation will be discussed along with ways to address that. Continue reading